What you learn in a Claims360 training: the full curriculum explained
From current insurer trends to the RDR agreement, Audatex codes, smart vs classic assignments and practical exercises. A complete view of what a Claims360 training at LeChiffre actually covers.
Current trends at insurance companies
A Claims360 training at LeChiffre Automotive Innovation is not a button tutorial. It is an in-depth session in which your team learns how Claims360 works in the current market context — and how to use that context to your advantage. We always start with the current trends at insurance companies: which parameters are monitored, how weighted averages evolve, which audits are carried out and what this means for your estimates. Anyone who does not know what is happening on the insurer side keeps working reactively instead of strategically.
Impact of insurer accreditations on your damage flow
Next we cover the impact of insurer accreditations on your damage flow. Whether you are accredited by AG, Belfius, KBC or another company — each accreditation brings its own obligations, controls and opportunities. We discuss how these accreditations influence your estimate structure, what documentation insurers expect, and how to organise your flow so accreditations become a commercial advantage instead of an administrative burden.
Different types of assignments: smart and classic
The different types of assignments are often underestimated. Smart assignments and classic assignments each require a different approach — at intake, in the estimate and in communication with the expert. We show the difference concretely: when do you choose smart, when classic, and which mistakes cost you margin in each track. Making this distinction at the right moment is a direct gain for your cycle time and your return.
The RDR agreement: what it is and why it matters at intake
The RDR agreement has become a vague term for many. But anyone who does not understand the mechanism asks the wrong questions at intake and misses essential information for the estimate. We refresh the RDR agreement, explain which damages fall under which arrangement, and show which questions you absolutely must ask the customer and the counterparty. The right understanding of RDR prevents discussions later and immediately strengthens your intake.
Differences compared to Winformex2
Many bodyshops have moved from Winformex2 to Claims360 and assume that everything works "more or less the same". Nothing could be further from the truth. We cover the fundamental differences: list 84 that is no longer directly consultable, global codes that can still be entered but are functionally disabled, modified calculation logic and interface changes that disrupt your familiar workflow. Anyone who does not know these differences misses information and builds weaker estimates.
Tips and tricks for better estimates
The heart of the training lies in the tips and tricks for better estimates. Concrete techniques that make your estimates stronger, more complete and more market-conform: how to develop a thorough dismantling assessment, how to consciously substantiate paint calculations, how to document additional damage so the expert accepts it. No theory — direct hands-on techniques your team can apply immediately to the next file.
Watch out for these Audatex codes
In addition we walk through the Audatex codes you need to watch closely. Certain codes are systematically monitored by insurers, others are structurally underused, and some automatically trigger an audit flag. We show which codes deserve your attention, how to apply them correctly and which combinations to avoid. This knowledge prevents audits and maximises what you can rightfully charge.
What is coming next in the sector
The sector does not stand still. We close the content section with a forward look: which updates are coming in Claims360, which changes are expected in accreditation conditions, how AI will evolve in damage management, and what this means for your business in the next 12 to 24 months. Those who know what is coming can prepare instead of catching up afterwards.
Practical exercises on your own files
Theory without practice does not stick. That is why we work with practical exercises on your own files. Your team brings in real estimates, we analyse them together, identify where margin is missed and rework them on the spot. This hands-on approach ensures the training is immediately applicable — no abstract cases but your own reality.
Q&A and debriefing
We close with an extensive Q&A and debriefing. Every participant gets the opportunity to ask specific questions about situations from their daily practice. These are often the most valuable moments of the training: concrete answers to concrete doubts that would otherwise simmer for months. After the training you receive a summary with the key action points for your company.
A Claims360 training at LeChiffre is not a one-off event but the start of a stronger damage flow. We also provide aftercare: questions that arise during implementation can be raised through a fixed contact point. The goal is not just knowledge transfer, but structurally bringing your business to a higher level. Get in touch for a no-obligation intake and discover how an on-site Claims360 training makes the difference for your team.